Step into the world of digital transformation

Adopted by many organisations and millions of professionals globally, the foundational ITIL certification will broaden your horizons in the digital world.

Funding Available

IBF Funding

Course ID: TGS-2022602382

IBF Funding

Terms and conditions apply. Please visit our IBF STS programme page for full details.

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SSG Funding

Course ID: TGS-2024049603

SSG Funding

Terms and conditions apply. Please visit our SkillsFuture Singapore (SSG) Funding page for full details.

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PSEA Funding

Terms and conditions apply. Please visit our IBF STS programme page for full details. PSEA page for more info.

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SkillsFuture Credit

Terms and conditions apply. Please visit our SkillsFuture Credit page for full details.

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Supported by UTAP

NTUC members can use the Union Training Assistance Programme (UTAP) to partially cover the cost of their training. Visit our UTAP page for more info.

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"I came across Sapience Consulting when I looked for a training provider of the ITIL4 Foundation Exam. From the administrative matters to the course delivery, everything went smoothly. I would also like to commend Yi-Jen Huang, the instructor, for being excellent at explaining all concepts, giving clear examples, and sharing useful exam-taking tips. She also did a great job asking the right questions to draw insights. That kept me attentive the whole time. Without her help, I couldn't have passed the exam with flying colors!"

"ITIL 4 Foundations training was a great course and learnings can be applied to any parts of the organization in this digital era. Feisal was able to deliver the course effectively and changed my whole mentality towards service management. “Value” is what I’d describe this course"

"I attended a virtual training session for ITIL 4 Foundation, instructed by Mr. Hoon Wee Tan. He communicates and explains the concepts in the course clearly, is well prepared, and very helpful in answering our questions. Reference materials (e.g., slides the instructor has used during the course with notes) and access to exam practice questions are also included which is useful for exam preparation."

"Had my ITIL4F exam course facilitated by Feisal. Eventhough I’m not from hardcore IT background, he delivers the material in a very easy to understand way. Very logical and conceptual approach, make our life easier 😄"

"The ITIL 4 course headed by Feisal has proven to be an eye opener. The workshop isn't only just theoretical with extensive knowledge, but integrates enjoyable activities to support the education."

ITIL4 Foundation Preparation Course

IBF Funding Course ID: TGS-2022602382

ITIL4 Foundation (Synchronous E-learning)

SSG Funding Course ID: TGS-2024049603

Course duration: 3 days, 9am – 5pm

An instructor-led classroom training relevant for professionals who play a role in developing, implementing and managing IT services in order to understand, create and deliver optimum business value. The ITIL framework is adopted by many organisations and millions of professionals globally. The course is based on the updated ITIL4 framework.

Synopsis

Extensive research has consistently shown that ITIL is fundamental to businesses, enables transformation and helps organisations realise value. Many organisations invest heavily in adopting and adapting ITIL into their business practices and upskilling their workforce with ITIL qualifications. ITIL4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more. ITIL4 provides a practical and flexible basis to support organisations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources, adopt emerging technologies into their IT operations to compete within the complex modern landscape.

Outlines

Understand Key Concepts of Service Management
- Service Management
- Service and relationship with Value, Outcome, Cost and Risks
- Service Consumers, Service Providers, Users, Customer
- Understanding Nature and Components of Value
- Value Co-Creation
- Understanding Service Relationships
ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively With Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimise and Automate
ITIL Service Value System
- Four Dimensions of Service Management
- Components of the Service Value System including Value Chain, Governance and Practices
- Value Chain Activities within the Value System
ITIL Practices
- 3 Categories of ITIL Practices
- Purpose and detailed look at selected Practices (including): – Incident Management – Problem Management – Change Control – Service Level Management – Continual Improvement – Service Request Management – Service Desk – Information Security Management – Relationship Management – Service Configuration Management – Supplier Management

Objectives

On completion of this course, the following learning outcomes will be achieved:
- Understand key service management concepts
- Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of selected ITIL practices with focus on key selected practices

Audiences

The target audience for this course and qualification are:

Individuals at the start of their journey in Service Management
ITSM Managers and aspiring ITSM Managers
Individuals working in other parts of IT (digital, product development) with strong interface with service delivery
Existing ITIL qualification holders wishing to update their knowledge

Certification & Exam Info

Participants who successfully complete the course and pass the examination included in the course will be recognised as certified with ITIL®4 Foundation under the AXELOS certification scheme. Anyone who takes an ITIL certification is entitled to one year’s subscription to My ITIL which is included with their exam. A ‘My ITIL’ subscription is intended to support a candidate beyond their certification.

There are case studies, practical guidance and examples that can be used, as well as further deep dives into the current and new guidance.
Today there is a very complicated and complex business context to IT enabled services, and there is no single path to navigate it, but the further supplementary content and CPD (Continuing Professional Development) activity on the site will help with that navigation.
The supplementary content and supporting CPD activities are extremely useful to candidates as they provide further clarity on specific areas of knowledge when using ITIL

EXAMINATION FORMAT

40 Multiple Choice Questions
1 mark per correct answer
26 marks required to pass (out of 40 available) – 65%
One hour duration
Closed-book

Pre-requisites

There are no prerequisites to attending the ITIL Foundation course or for sitting for the ITIL Foundation certification examination.

CPD and Expiry of ITIL Certifications

PeopleCert’s Continuous Professional Development Programme All participants with PeopleCert Global Best Practise certification can renew (within 3 years of their original certification dates) and keep your certification current through PeopleCert Continuous Development Programme. Find Out More

Physical and Virtual Sessions Are Available. See our complete SCHEDULE

01 Apr Tue

April 1 - April 3

05 May Mon

May 5 - May 7

02 Jun Mon

June 2 - June 4

ITIL 4 Master: The Pinnacle of ITIL Achievement

Embark on your ITIL Master Certification journey with Sapience, our expert trainers will guide you through the entire ITIL 4 framework, equipping you with the skills to achieve this prestigious designation. The ITIL 4 Master designation offers a wealth of benefits, including career advancement, proven expertise, differentiation, and leadership recognition. Ready to embark on this rewarding journey? Contact us to learn more about our ITIL 4 Master preparation programmes.

Why Us?

Complimentary refresher

Participants can attend a complimentary refresher if they wish(1-year validity and subject to approval)

Post-training support

Should you have questions after the course, you may contact the trainer for assistance regarding course material

E-learning Portal Access

1 year access to our E-learning portal. Including: - E-books available for download - Official sample exam - Randomised quiz formulated by Sapience Trainers based on past examinations