Feisal Ismail

Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies that leverages on technology and best practices to achieve organisational objectives.

Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organised and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities.

Clients can count on me – my word is my bond.


Attending ITIL 4 Foundation Class. The training provided was a fantastic! and the trainer did a good job, Thank You Feisal. We all enjoyed your class.

Nora Azizul

Attended the CGEIT course conducted by Feisal. He is an excellent instructor, very engaging and is able to share his experience and apply them to the concepts so that we can understand it better.

Charmaine Yeong

Attended DevOps Foundation course (Trainer/Consultant: Feisal Ismail). It was a fun and useful learning which provides a good understanding of DevOps, how the organisation can benefit from the adoption of it and many more. The trainer shared some very good examples which were easy to understand and able to relate to the topics. Professional trainer, excellent course.

Choon Hoe Wong

I enjoyed participating in the Site Reliability Engineering Foundation with course instructor Feisal. It was a good 2 day learning experience.

Scott Lim

Function and Specialisation

  • Governance, Risk and Compliance
  • IT Service Management, ITIL® DevOps Institute Ambassador
  • Agile Practices
  • Service Delivery Management
  • Process and Practice Optimisation
  • Project Management and Assurance
  • Information Security


  • ITIL®4 Master
  • ITIL®4 Practice Manager, Strategic Leader and Managing Professional
  • ITIL® 2011/V3 Expert, V2 Service Manager
  • Certified in Governance of Enterprise IT (CGEIT)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Information Systems Auditor (CISA)
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Certified Information Privacy Manager (CIPM)
  • DevOps Foundation and Leader, DevOps Engineering DevSecOps, Continuous Testing, Site Reliability Engineering, Certified Agile Service Manager
  • COBIT2019 and COBIT5 Foundation, Implementation
  • TOGAF L2 Certification
  • ISO20000 Practitioner, Auditor
  • ISO9000 Auditor
  • RESILIA Foundation
  • Sourcing Governance Foundation
  • Gamingworks Business Simulation Leader

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