Unveiling the Power of Artificial Intelligence in IT Operations

Introduces the history, background, technologies, organisational challenges and strategies towards applying artificial intelligence for IT Operations, or AIOps, a rapidly growing industry driven by the rapidly evolving IT operational environments of cloud native applications.

We offer flexible learning options (online, instructor-led, hybrid) to fit your learning style

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DevOps Premier Partner

Sapience's Accredited Trainers have gone through a vetting process with DevOps Institute, and official material will be provided.

Introduction

Course duration: 2 days, 9am – 5pm

Relationship Management Practice
  • The key concepts of the practice.
  • The processes of the practice.
  • The roles and competences of the practice.
  • How information and technology support and enable the practice.
  • The role of partners and suppliers in the practice.
  • How the ITIL® capability model can be used to develop the practice.
  • The recommendations for the practice success
Supplier Management Practice
  • The key concepts of the practice.
  • The processes of the practice.
  • The roles and competences of the practice.
  • How information and technology support and enable the practice.
  • Τhe role of partners and suppliers in the practice.
  • Ηow the ITIL capability model can be used to develop the practice.
  • The recommendations for the practice success
Service Level Management Practice
  • The key concepts of the practice.
  • The processes of the practice.
  • The roles and competences of the practice.
  • How information and technology support and enable the practice.
  • The role of partners and suppliers in the practice.
  • How the ITIL® capability model can be used to develop the practice
  • The recommendations for the practice success
Information Security Management Practice
  • The key concepts of the practice.
  • The processes of the practice.
  • The roles and competences of the practice.
  • How information and technology support and enable the practice.
  • The role of partners and suppliers in the practice.
  • How the ITIL® capability model can be used to develop the practice.
  • The recommendations for practice success.
Continual Improvement Practice
  • The key concepts of the practice.
  • The processes of the practice.
  • The roles and competences of the practice.
  • How information and technology support and enable the practice.
  • The role of partners and suppliers in the practice.
  • How the ITIL® capability model can be used to develop the practice.
  • The recommendations for the practice success.
Collaborate, Assure and Improve
  • Understand the processes and value streams of the Collaborate, Assure and Improve practices.
  • How information and technology support and enable the practices.
  • Recommendations for the Collaborate, Assure and Improve practices success.
On completion of this course, the following learning outcomes will be achieved:
  • Understand the history, origins, current developments, basic concepts and key principles within AIOps
  • Understand AIOps-related concepts of big data and artificial intelligence and relationship with MLOps
  • Understand effectiveness of AIOps deployment and possible benefits
  • Understand mindset changes, collaboration and skills for AIOps to be applied in the organisation
  • Quantifying implementation outcomes
  • Understand typical challenges and opportunities in applying AIOps
  • Visualise the potential challenges, trends and ethical considerations organisations face in an AIOps initiative
The target audience for this course are professionals, such as:
  • Anyone focused on IT Operations
  • Anyone interested in software in today’s IT landscape
  • AIOps Architects and Engineers
  • Business Managers, Stakeholders
  • Cloud Engineers
  • Data Engineers and Scientists
  • DevOps Engineers and Practitioners
  • IT Directors
  • IT Managers
  • IT Security Analysts
  • IT Team Leaders
  • Product Owners
  • Scrum Masters
  • Software Engineers
  • Site Reliability Engineers
  • System Integrators
  • AIOps Platform and Tool Providers
Participants who successfully complete the course and pass the examination will be recognised as a certified AIOps Foundation (AOF) practitioner. The certification is issued and maintained by DevOps Institute. Delegates who do not attain a passing score for the examination would be awarded a course attendance certificate only.
  • 40 Multiple Choice
  • 1 mark per correct answer
  • 26 marks required to pass  (out of 40 available) – 65%
  • Sixty minutes duration
  • Web-based Open-book exam
There are no prerequisites to attending the AIOps Foundation course or sitting the certification examination. Familiarity with IT terminology and IT related work experience is advantageous.
There are no pre-course reading resources or assignments prior to attending the course.

Why Us?

Complimentary refresher

Participants can attend a complimentary refresher if they wish(1-year validity and subject to approval)

Post-training support

Should you have questions after the course, you may contact the trainer for assistance regarding course material

E-learning Portal Access

1 year access to our E-learning portal. Including: - E-books available for download - Official sample exam - Randomised quiz formulated by Sapience Trainers based on past examinations

Meet Your Trainer

Principal Consultant
Sapience Consulting

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Principal Consultant
Sapience Consulting

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Senior Consultant
Sapience Consulting

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Senior Consultant
Sapience Consulting

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Senior Consultant
Sapience Consulting

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Senior Consultant
Sapience Consulting

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Consultant
Sapience Consulting

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