• Understand The Key Concepts Of IT Asset Management (ITAM) • Identify the purpose, PSFs, and value of the ITAM practice. • Apply iterative and interdependent scoping to IT asset types and IT asset register. • Understand the benefits of standard IT assets. • Understand the ITAM relationship with governance, compliance, and policies of the organisation. • Apply an organisation’s sustainability objectives to ITAM. • Identify the key challenges of ITAM.
• Understand ITAM Value Streams & Processes • Understand the roles and relationships of service value streams, practices, and processes in creation of value. • Identify the value of a common approach to IT asset lifecycle management. • recognise the sustainability aspects of IT asset decommissioning and disposal actions. • Know how to verify, audit, and analyse IT assets. • Understand the critical nature of records and documentation to IT asset lifecycle management. • Know how to integrate ITAM in the organisation’s value streams. • Identify the relationship between ITAM and the service configuration management practice.
• Understand ITAM Roles, Skills & Organisational Solutions • Understand the key skills required for ITAM. • Describe the responsibilities of IT Asset Manager, License Manager, IT Asset Owner, IT Asset Custodian and IT Asset Consumer. • Know how to apply the LACMT model ITAM activities. • Know how to position ITAM within an organisational structure.
• Understand How Information & Technology Supports & Enables ITAM • Identify the key inputs and outputs of the ITAM practice. • Describe the key ITAM automation tools and their role in the practice.
• Understand The Role Of Partners & Suppliers In ITAM • Understand the types of service relationships (basic, cooperative, partnership). • Understand the complexity of service relationships. • Describe a consistent approach to ITAM across the organisation’s ecosystem.
• Know How To Develop IT Asset Management (ITAM) Organisational Capabilities • Understand the key concepts of the ITIL® maturity model: capability assessment, capability levels and criteria. • Know how to apply capability criteria to plan ITAM capability development. • Identify key metrics and methods for improving ITAM capabilities. • Apply the key steps of the ITAM capability develop

• Define IT Asset Management roles, responsibilities, knowledge and skills
• Plan and manage the full lifecycle of all IT assets
• Effectively automate IT Asset Management activities
• Apply IT Asset Management metrics and practice success factors to improve performance
• Measure, assess and develop IT Asset Management capability by using the ITIL Maturity Model

• 40 Multiple Choice Questions
• 1 mark per correct answer
• 26 marks required to pass (out of 40 available) – 65%
• 90 minutes duration
• Closed-book

There are no pre-course reading materials required for this course. A good grasp of ITIL4 concepts is advantageous.

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