Mastering IT Asset Management

Manage costs and risks, monitoring and ensuring compliance, and good governance of IT assets.

Our recent virtual class! In support of safe management in light of COVID19, classes may be run virtually.


Course duration: 3 days, 9am – 5pm

An instructor-led classroom training relevant for professionals which provides guidance for managing IT assets effectively and ensuring compliance while controlling costs and managing risks.

The ITIL 4 Specialist: IT Asset Management module is for IT professionals who are involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets.

Based on the ITIL 4 framework, the module provides both strategic and practical best practice guidance to help organisations understand the value of IT Asset Management as well as its key concepts and challenges. Professionals should be able to use these concepts to foster effective financial stewardship and governance, control costs, manage risks, monitor and ensure compliance. The guidance from this module will also support effective decision making on the purchase, re-use, retirement and disposal of IT assets and evaluate the sustainability of IT asset decommissioning and disposal.

  • Understand The Key Concepts Of IT Asset Management (ITAM)
    • Identify the purpose, PSFs, and value of the ITAM practice.
    • Apply iterative and interdependent scoping to IT asset types and IT asset register.
    • Understand the benefits of standard IT assets.
    • Understand the ITAM relationship with governance, compliance, and policies of the organisation.
    • Apply an organisation’s sustainability objectives to ITAM.
    • Identify the key challenges of ITAM.

  • Understand ITAM Value Streams & Processes
    • Understand the roles and relationships of service value streams, practices, and processes in creation of value.
    • Identify the value of a common approach to IT asset lifecycle management.
    • recognise the sustainability aspects of IT asset decommissioning and disposal actions.
    • Know how to verify, audit, and analyse IT assets.
    • Understand the critical nature of records and documentation to IT asset lifecycle management.
    • Know how to integrate ITAM in the organisation’s value streams.
    • Identify the relationship between ITAM and the service configuration management practice.

  • Understand ITAM Roles, Skills & Organisational Solutions
    • Understand the key skills required for ITAM.
    • Describe the responsibilities of IT Asset Manager, License Manager, IT Asset Owner, IT Asset Custodian and IT Asset Consumer.
    • Know how to apply the LACMT model ITAM activities.
    • Know how to position ITAM within an organisational structure.

  • Understand How Information & Technology Supports & Enables ITAM
    • Identify the key inputs and outputs of the ITAM practice.
    • Describe the key ITAM automation tools and their role in the practice.

  • Understand The Role Of Partners & Suppliers In ITAM
    • Understand the types of service relationships (basic, cooperative, partnership).
    • Understand the complexity of service relationships.
    • Describe a consistent approach to ITAM across the organisation’s ecosystem.

  • Know How To Develop IT Asset Management (ITAM) Organisational Capabilities
    • Understand the key concepts of the ITIL® maturity model: capability assessment, capability levels and criteria.
    • Know how to apply capability criteria to plan ITAM capability development.
    • Identify key metrics and methods for improving ITAM capabilities.
    • Apply the key steps of the ITAM capability develop

On completion of this course, the following learning outcomes will be achieved:

  • Define IT Asset Management roles, responsibilities, knowledge and skills
  • Plan and manage the full lifecycle of all IT assets
  • Effectively automate IT Asset Management activities
  • Apply IT Asset Management metrics and practice success factors to improve performance
  • Measure, assess and develop IT Asset Management capability by using the ITIL Maturity Model

ITIL 4 Specialist: IT Asset Management is for IT professionals who are involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets.

Participants who successfully complete the course and pass the examination included in the course will be recognised as certified with ITIL®4 Specialist: IT Asset Management under the AXELOS certification scheme. 

  • 40 Multiple Choice Questions
  • 1 mark per correct answer
  • 26 marks required to pass (out of 40 available) – 65%
  • 90 minutes duration
  • Closed-book
ITIL4 Foundation certification is a pre-requisite for sitting the certification examination included in the course. Relevant key concepts from the ITIL 4 framework will be covered as part of the syllabus.

There are no pre-course reading materials required for this course. A good grasp of ITIL4 concepts is advantageous.

PeopleCert’s Continuous Professional Development Programme

All participants with PeopleCert Global Best Practise certification can renew (within 3 years of their original certification dates) and keep your certification current through PeopleCert Continuous Development Programme.

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Complimentary refresher

Participants can attend a complimentary refresher if they wish

Post-training support

Should you have questions after the course, you may contact the trainer for assistance regarding course material

Trainer profile

Feisal Ismail

Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies thatleverages on technology and best practices to achieve organizational objectives.

Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organized and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities.

Clients can count on me – my word is my bond.

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