Adapting Agile thinking and values into service management
Adopting DevOps and agile culture increases customer value and delivers greater business performance, organisations are more likely to grow their business faster with the full adaptation of DevOps and agile practices.
DEVOPS INSTITUTE®, CERTIFIED AGILE SERVICE MANAGER ® and the Swirl logo are registered trademarks of the Peoplecert Group. Used under licence from Peoplecert. All rights reserved.
DevOps Premier Partner
Sapience's Accredited Trainers have gone through a vetting process with DevOps Institute, and official material will be provided.
Introduction
Course Duration : 2 Days Instructor-Led Classroom Training
Better. Faster. Stronger. Learn how to use Agile with ITSM (ITIL®) to strengthen and secure your processes. A Certified Agile Service Manager is the working equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT organisation as the basis of a DevOps culture.
- Why Agile?
- The IT challenge today
- What does it mean to “be agile”?
- What is Agile?
- The Agile Manifesto
- Agile principles
- What does it take to “be agile”?
- Agile practices
- Scrum
- Kanban
- Lean
- ITIL/ITSM
- DevOps
- Continuous Integration
- Continuous Delivery
- What is Agile Service Management?
- Definition and value
- Two aspects of Agile SM
- Agile Process Design
- Agile Process Improvement
- Process design basics
- The elements of a process
- The 10 steps of process design
- An Agile approach to process design
- Characteristics of an Agile Process
- How much is “just enough”?
- Minimum Viable Product
- Scrum Basics
- Scrum pillars, values, and components
- Scrum Roles
- Scrum Artifacts
- Scrum Events
- Definition of Done
- Agile Process Improvement
- Agile Process Improvement audits
- The Process Backlog as a CSI Register
- CSI Sprints and Plan-Do-Check-Act
- Agile Service Management technologies
- Aligning Agile SM and Agile software development
- Getting started with Agile Service Management.
- What does it mean to “be agile?”
- The Agile Manifesto, its core values, and principles
- Agile concepts and practices including ITSM, Kanban, Lean and DevOps
- Learn about SCRUM from a product and process perspective
- Agile thinking and values into service management
- Scrum roles, artifacts, and events as it applies to both products and processes
- Two aspects of Agile Service Management:
- Agile Process Improvement
- Agile Process Design.
- Anyone interested in learning about Agile and Scrum from a products and process perspective
- Process owners and process designers
- Developers who are interested in helping make processes more agile
- Managers who are looking to bridge multiple practices into a DevOps environment
- Employees and managers responsible for designing, re-engineering or improving process
- Consultants guiding their clients through process improvement and DevOps initiatives
- Internal and external suppliers Process stakeholders.
EXAMINATION FORMAT
- 40 Multiple Choice
- 1 mark per correct answer
- 26 marks required to pass (out of 40 available) – 65%
- Sixty minutes duration
- Web-based Open-book exams.
Why Us?
Complimentary refresher
Participants can attend a complimentary refresher if they wish(1-year validity and subject to approval)
Post-training support
Should you have questions after the course, you may contact the trainer for assistance regarding course material
E-learning Portal Access
1 year access to our E-learning portal. Including: - E-books available for download - Official sample exam - Randomised quiz formulated by Sapience Trainers based on past examinations
Meet Your Trainer
Principal Consultant
Sapience Consulting
Senior Consultant
Sapience Consulting
Senior Consultant
Sapience Consulting
Senior Consultant
Sapience Consulting
Senior Consultant
Sapience Consulting
Consultant
Sapience Consulting