Site Reliability Engineering Practitioner

Site Reliability Engineering from a practical implementation perspective

Organizations nowadays are dealing with a higher volume of change in a more complicated technological environment, which increases the risk of outages and incidents. Service dependability and system resiliency must be improved by IT personnel.

The SRE profile has become one of the fastest-growing corporate roles and set of operational techniques for managing services at scale, with automation and observability becoming critical considerations for more effective and faster deployments.

In support of safe management in light of COVID19, classes may be run virtually.


Course duration: 3 days, 9am – 5pm

Introduces a range of practices for improving service reliability through a mixture of automation, organizational ways of working and business alignment. Tailored for those focused on large-scale service availability.

DevOps Premier Partner

Sapience’s Accredited Trainers have gone through a vetting process with DevOps Institute, and official material will be provided.

The SRE (Site Reliability Engineering) Practitioner course introduces ways to economically and reliably scale services in an organization. It explores strategies to improve agility, cross-functional collaboration, and transparency of health of services towards building
resiliency by design, automation and closed loop remediations. 

The course aims to equip participants with the practices, methods, and tools to engage people across the organization involved in reliability through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as implementing SRE models that fit their organizational context, building advanced observability in distributed systems, building resiliency by design and effective incident responses using SRE practices. 

The course is developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organizations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption. This course positions learners to successfully complete the SRE Practitioner certification exam

This course may be eligible for PMI’s PDUs.

  • SRE Anti-patterns
    • SRE in a distributed ecosystem
    • Avoiding SRE antipatterns
  • SLO is a proxy for customer happiness
    • What has changed with SLOs?
    • SLIs and system boundaries
    • Error Budgets, velocity and risk
  • Building secure and reliable systems
    • Non-Abstract Large Scale Design
    • Fault-tolerant designs
    • Designing for security, resiliency, scalability and changing landscapes
  • Full-stack observability
    • Pillars of Observability
    • Observability MELT
    • Using Open Telemetry
  • Platform Engineering and AIOps
    • Platform-centric approaches
    • Using DataOps and AIOps to
      improve resiliency
    • AIOps Simple Recipe
  • SRE & Incident Response Management
    • Incident Command Framework
    • OODA Loop
    • SRE and closed-loop
    • AI/ML and Swarming for better incident management
  • Chaos Engineering
    • Chaos Engineering Defined
    • Myths of Chaos
    • Chaos Engineering Experiments and Resources
    • Game Day Basics and Exercises
  • SRE is the purest form of DevOps
    • Key Principles of SRE
    • Metrics for Success
    • SRE Execution Models
    • Culture and behavioural skills
    • Transformations and SRE

On completion of this course, the following
learning outcomes achieved will include the
practical understanding of:

  • Practical view to successfully implement a flourishing SRE culture in your organization.
  • Underlying principles of SRE and avoiding anti-patterns
  • The organizational impact of SRE
  • Acing the art of SLIs and SLOs in a distributed ecosystem
  • Extending the usage of Error Budgets to innovate and avoid risks
  • Building security and resilience by design in a distributed, zero-trust environment
  • Implementing full stack observability, distributed tracing and an Observability driven development culture
  • Curating data using AI to move from reactive to proactive and predictive incident management
  • Importance of Platform Engineering
  • Implementing practical Chaos Engineering
  • Major incident response responsibilities based on incident command framework
  • Understanding why SRE can be considered as the purest implementation of DevOps
  • SRE Execution model
  • Understanding the SRE role and why reliability is everyone’s problem
  • SRE success story learnings

The target audience for this course are professionals including:

  • Anyone focused on large-scale service
    scalability and reliability
  • Anyone interested in modern IT leadership and organizational change approaches
  • Business Managers and Stakeholders
  • Change Agents
  • Consultants
  • DevOps Practitioners
  • IT Directors, Managers, Team Leaders
  • Product Owners, Scrum Masters
  • Software Engineers
  • Site Reliability Engineers
  • System Integrators
  • Tool Providers


Participants who successfully complete the course and pass the examination will be recognized as certified with Site Reliability Engineering Practitioner (SREP) issued and governed by DevOps Institute. Delegates who do not attain a passing score for the examination would be awarded a course attendance certificate only.


  • 40 Multiple Choice
  • 1 mark per correct answer
  • 26 marks required to pass (out of 40
    available) – 65%
  • Ninety minutes duration
  • Web-based open-book exams.

It is highly recommended that learners attend the SRE Foundation course with an accredited DevOps Institute Education Partner prior to attending the SRE Practitioner course. An understanding and knowledge of common SRE terminology, concepts, principles and related work experience are recommended.

The DevOps Institute SRE Foundation certification is a prerequisite to the SRE Practitioner exam.

Complimentary refresher

Participants can attend a complimentary refresher if they wish(1-year validity and subject to approval)

Post-training support

Should you have questions after the course, you may contact the trainer for assistance regarding course material

E-learning Portal Access

1 year access to our E-learning portal! Including: - e-books available for download - Sample exam - Randomised quiz formulated based on past examinations

Trainer profile

Feisal Ismail

Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies thatleverages on technology and best practices to achieve organizational objectives.

Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organized and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities.

Clients can count on me – my word is my bond.

See more