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Empower Your IT Landscape: Collaborate, Assure, Improve with ITIL4

This module is structured and aligned to the ITIL4 practice management areas of Relationship Management, Supplier Management, Service Level Management, Information Security Management and Continual Improvement.

We offer flexible learning options (online, instructor-led, hybrid) to fit your learning style

Introduction

Course duration: 3 days, 9am – 5pm

The ITIL4 Collaborate, Assure and Improve course is designed to equip IT professionals with the knowledge and skills required to effectively collaborate across the value streams, provide assurance and directed improvement to IT services in alignment with the ITIL4 framework. This course builds upon the foundational concepts of ITIL4 and aims to establish good cross-practice collaboration and effective service value streams in support of business objectives

Participants will explore the key principles and practices of ITIL4 in the context of collaborating, assuring and improving  IT services. Participants will gain deeper insights into relationship management, supplier management, service level management, information security management and continual improvement. with best practice guidance (centred around the four dimensions of service management) at both strategic, tactical and operational levels to maximise value from the ITIL4 practices.

By the end of this course, participants will possess a comprehensive understanding of ITIL4 principles and practices related to collaborating, assuring and improving IT services. The course also includes guidance to measure practice capability levels and understand factors that correlate with practice success.

Relationship Management Practice
  • The key concepts of the practice.
  • The processes of the practice.
  • The roles and competences of the practice.
  • How information and technology support and enable the practice.
  • The role of partners and suppliers in the practice.
  • How the ITIL® capability model can be used to develop the practice.
  • The recommendations for the practice success
  • Supplier Management Practice
    • The key concepts of the practice.
    • The processes of the practice.
    • The roles and competences of the practice.
    • How information and technology support and enable the practice.
    • Τhe role of partners and suppliers in the practice.
    • Ηow the ITIL capability model can be used to develop the practice.
    • The recommendations for the practice success
    Service Level Management Practice
    • The key concepts of the practice.
    • The processes of the practice.
    • The roles and competences of the practice.
    • How information and technology support and enable the practice.
    • The role of partners and suppliers in the practice.
    • How the ITIL® capability model can be used to develop the practice
    • The recommendations for the practice success
    Information Security Management Practice
    • The key concepts of the practice.
    • The processes of the practice.
    • The roles and competences of the practice.
    • How information and technology support and enable the practice.
    • The role of partners and suppliers in the practice.
    • How the ITIL® capability model can be used to develop the practice.
    • The recommendations for practice success.
    Continual Improvement Practice
    • The key concepts of the practice.
    • The processes of the practice.
    • The roles and competences of the practice.
    • How information and technology support and enable the practice.
    • The role of partners and suppliers in the practice.
    • How the ITIL® capability model can be used to develop the practice.
    • The recommendations for the practice success.
    Collaborate, Assure and Improve
    • Understand the processes and value streams of the Collaborate, Assure and Improve practices.
    • How information and technology support and enable the practices.
    • Recommendations for the Collaborate, Assure and Improve practices success.

    On completion of this course, the following learning outcomes  will be achieved:

    • Define the key concepts, principles, value and challenges of ITIL 4’s five Collaborate, Assure and Improve management practices
    • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
    • Integrate the practices in the organization’s value streams
    • Understand the interfaces and synergies across these five practices
    • Apply metrics and practice success factors to improve performance
    • Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model

    The target audience for this course and qualification are:

    • ITSM managers, aspiring managers and practitioners developing their ITSM knowledge based on ITIL4
    • ITSM practitioners that seek to validate their skills and knowledge in establishing effective cross-practice collaboration and value streams
    • Individuals who are pursuing the ITIL Master designation

    Participants who successfully complete the course and pass the examination included in the course will be recognised as certified with ITIL®4 Specialist: Collaborate, Assure and Improve under the AXELOS certification scheme. 

    • 60 Multiple Choice Questions
    • 1 mark per correct answer
    • 39 marks required to pass (out of 60 available) – 65%
    • 90 minutes duration
    • Closed-book
    Candidates must already have achieved ITIL4 Foundation certification to qualify to sit the examination.

    There are no pre-course reading of material required for this course. A good grasp ITIL4 fundamental concepts including but not limited to the Four Dimensions of Service Management is advantageous.

    PeopleCert’s Continuous Professional Development Programme

    All participants with PeopleCert Global Best Practise certification can renew (within 3 years of their original certification dates) and keep your certification current through PeopleCert Continuous Development Programme.

    Find Out More

    ITIL 4 Master: The Pinnacle of ITIL Achievement

    Embark on your ITIL Master Certification journey with Sapience, our expert trainers will guide you through the entire ITIL 4 framework, equipping you with the skills to achieve this prestigious designation. The ITIL 4 Master designation offers a wealth of benefits, including career advancement, proven expertise, differentiation, and leadership recognition. Ready to embark on this rewarding journey? Contact us to learn more about our ITIL 4 Master preparation programmes.

    Complimentary refresher

    Participants can attend a complimentary refresher if they wish

    Post-training support

    Should you have questions after the course, you may contact the trainer for assistance regarding course material

    Trainer profile

    Feisal Ismail

    Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies thatleverages on technology and best practices to achieve organizational objectives.

    Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organized and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities.

    Clients can count on me – my word is my bond.

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