ITIL®4 Specialist: Collaborate, Assure and Improve
Empower Your IT Landscape: Collaborate, Assure, Improve with ITIL4
This module is structured and aligned to the ITIL4 practice management areas of Relationship Management, Supplier Management, Service Level Management, Information Security Management and Continual Improvement.
Funding Available
SSG Funding
SSG Funding
PSEA Funding
PSEA Funding
SkillsFuture Credit
SkillsFuture Credit
Supported by UTAP
Supported by UTAP
Introduction
- The key concepts of the practice.
- The processes of the practice.
- The roles and competences of the practice.
- How information and technology support and enable the practice.
- The role of partners and suppliers in the practice.
- How the ITIL® capability model can be used to develop the practice.
- The recommendations for the practice success
- The key concepts of the practice.
- The processes of the practice.
- The roles and competences of the practice.
- How information and technology support and enable the practice.
- Τhe role of partners and suppliers in the practice.
- Ηow the ITIL capability model can be used to develop the practice.
- The recommendations for the practice success
- The key concepts of the practice.
- The processes of the practice.
- The roles and competences of the practice.
- How information and technology support and enable the practice.
- The role of partners and suppliers in the practice.
- How the ITIL® capability model can be used to develop the practice
- The recommendations for the practice success
- The key concepts of the practice.
- The processes of the practice.
- The roles and competences of the practice.
- How information and technology support and enable the practice.
- The role of partners and suppliers in the practice.
- How the ITIL® capability model can be used to develop the practice.
- The recommendations for practice success.
- The key concepts of the practice.
- The processes of the practice.
- The roles and competences of the practice.
- How information and technology support and enable the practice.
- The role of partners and suppliers in the practice.
- How the ITIL® capability model can be used to develop the practice.
- The recommendations for the practice success.
- Understand the processes and value streams of the Collaborate, Assure and Improve practices.
- How information and technology support and enable the practices.
- Recommendations for the Collaborate, Assure and Improve practices success.
- Define the key concepts, principles, value and challenges of ITIL 4’s five Collaborate, Assure and Improve management practices
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Integrate the practices in the organisation’s value streams
- Understand the interfaces and synergies across these five practices
- Apply metrics and practice success factors to improve performance
- Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model
- ITSM managers, aspiring managers and practitioners developing their ITSM knowledge based on ITIL4
- ITSM practitioners that seek to validate their skills and knowledge in establishing effective cross-practice collaboration and value streams
- Individuals who are pursuing the ITIL Master designation
- 60 Multiple Choice Questions
- 1 mark per correct answer
- 39 marks required to pass (out of 60 available) – 65%
- 90 minutes duration
- Closed-book
ITIL 4 Master: The Pinnacle of ITIL Achievement
Embark on your ITIL Master Certification journey with Sapience, our expert trainers will guide you through the entire ITIL 4 framework, equipping you with the skills to achieve this prestigious designation. The ITIL 4 Master designation offers a wealth of benefits, including career advancement, proven expertise, differentiation, and leadership recognition. Ready to embark on this rewarding journey? Contact us to learn more about our ITIL 4 Master preparation programmes.
Why Us?
Complimentary refresher
Participants can attend a complimentary refresher if they wish(1-year validity and subject to approval)
Post-training support
Should you have questions after the course, you may contact the trainer for assistance regarding course material
E-learning Portal Access
1 year access to our E-learning portal. Including: - E-books available for download - Official sample exam - Randomised quiz formulated by Sapience Trainers based on past examinations
Meet Your Trainer
Principal Consultant
Sapience Consulting
Senior Consultant
Sapience Consulting
Senior Consultant
Sapience Consulting
Senior Consultant
Sapience Consulting
Senior Consultant
Sapience Consulting
Consultant
Sapience Consulting