The New Tiger On The Mountain - Site Reliability Engineering

8 February 2022

Speakers: Roman Zhuravlev, ITIL Senior Architect, and Helen Beal, Head of the DevOps Ambassador Program

Uncover how ITIL and DevOps together can be harnessed to elevate business outcomes to unprecedented heights.

During this webinar, covered certain areas of interest:

  • A brief History of IT in business
  • Value stream mapping and management in DevOps and ITIL
  • VSM connects DevOps and ITSM

Panel- Assessment of DevOps Capabilities – TechStrongTV

8 April 2021

Feisal Ismail, principal at Sapience Consulting; Don White, DevOps consultant; and Niladri Choudhuri, CEO of Xellentro discuss the Assessment of DevOps Capabilities assessment tool from DOI.

The Assessment of DevOps Capabilities (ADOC) is a crowdsourced, vendor-neutral tool for individuals, teams, and organizations who want to benchmark their current DevOps state, identify the next target state, gain insights into how to improve their organization and team capabilities, and track and accelerate continuous improvement throughout their DevOps journey.

Culture is the most important ingredient necessary for any movement to take place.

Feisal Ismail

Introduction of the ITIL4 capstone certification course to the learning community

29 January 2021

Speakers: Vivek Joseph (Head of Business Development (APAC) - Peoplecert)

Feisal Ismail (Principal Consultant - Sapience)

Sapience Consulting will be the first accredited training organisation in Southeast Asia to be offering the course ITIL®️ 4 Leader: Digital and IT Strategy (DITS) to interested participants. To promote awareness of the course and our unique accreditation status for DITS in the region, we hosted a webinar on 29th January 2021.

What was covered in the webinar:

  • Introduction of the ITIL4 capstone certification course to the learning community
  • Purpose, target audience, learning objectives and unique approach for DITS
  • Potential participants to sample DITS content
  • The scheme of ITIL 4

Survival of the fITtest in the time of the pandemic

08 April 2020

Speakers: Vivek Joseph (Head of Business Development (APAC) - Peoplecert)

Natasha Stavropoulou (Peoplecert - Business Development Associate)

Feisal Ismail (Principal Consultant - Sapience)

In collaboration with Peoplecert, ITSM and ITIL frameworks were presented as crucial to an organisation’s survival during a critical point. It is no longer just “ideal to have”. It’s a business imperative made more urgent by the competency crises that arose during the pandemic.

Discussion Topics:

  • Staying ahead of the game during crisis
  • Crises and the crisis of competencies
  • Clarion call to action

ITOps Is Dead! Long Live ITOps!

17 July 2020

Speakers: Feisal Ismail (Principal Consultant - Sapience)

The demise of ITOps have been greatly exaggerated. Sapience Consulting discusses the assertion by some in the industry that Operations teams will be made redundant in modern IT organisations as a result of the confluence of emergent practices and technologies such as DevOps, Agile, Serverless and Microservices-based software architecture. Topics that will be discussed include:

  • Why have IT Operations Management?
  • The current and future role of IT Operations
  • The rise of Site Reliability Egineering (SRE)
  • Key principles behind the SRE

DevOps or DevOops

27 May 2020

Speakers: Natasha Stavropoulou (Peoplecert - Business Development Associate)

Vivek Joseph (Peoplecert - Head of Business Development (APAC))

Feisal Ismail (Principal Consultant - Sapience Consulting)

DevOps has progressed from the outskirts to become a mainstream technology technique. Understand what DevOps is and is not, as well as popular DevOps techniques and DevOps’ core ideals. The webinar explores a vital component that must be in place for any DevOps implementation. This aspect is, if it is lacking or does not display the proper traits, will be the “silent killer” for DevOps and will lead to an inevitable failure for initiatives that want to advance DevOps transformation in organizations

Scrum & Agile – Sapience Consulting

30 May 2020

On the surface, Agile and Scrum appear to be very similar, as both rely on an iterative process, regular client involvement, and collaborative decision-making.

In an exclusive interview by Network Training Center (NTC), listen from Sapience’s consultant, Mr Tan Hoon Wee on the differences between Scrum and Agile.

Scrum is essentially a chess game. You have to learn about the rules, players and movements which tell you how to run a project in an agile manner.

Hoon Wee Tan

ITIL 4 MP Drive Stakeholder Value

Through Specialist in ITIL® 4: Drive Stakeholder Value, gain an understanding of how to build, maintain, and grow effective service partnerships. It guides companies through a service journey in their positions as service providers and consumers, facilitating effective engagement and communication.

ITIL 4 MP Create Deliver and Support

From concept to reality, from demand to value, and from design, build, and test to management and support, CDS (Create, Deliver and Support) gives a holistic perspective of all service delivery activity.
Within a holistic framework, the book and companion training course give a broad spectrum of practical information and assistance.

ITIL 4 MP High Velocity IT

High-velocity ITIL 4 Specialist IT is for IT and service management professionals that work in organizations that are implementing Lean, Agile, resilient, and continuous techniques to become more digitally enabled. These professionals are familiar with traditional notions and methods and now want to contribute in contexts where digital technology is more important.

ITIL 4 MP Direct Plan and Improve

Every employee in a company has the potential to be a leader. The greater the impact on the organization, the more aware everyone on a team is about how to direct, plan, and enhance things.