SSG Funding Available for this course
Terms and conditions apply. Please visit our SkillsFuture Singapore (SSG) Funding page for full details.
This module is structured and aligned to the ITIL4 practice management areas of Service Desk, Event Management, Incident Management, Service Request Management and Problem Management.
Our recent virtual class! In support of safe management in light of COVID19, classes may be run virtually.
Terms and conditions apply. Please visit our SkillsFuture Singapore (SSG) Funding page for full details.
Course duration: 3 days, 9am – 5pm
An instructor-led classroom training relevant for professionals which provides guidance for effectively monitoring, supporting, and delivering IT services according to the ITIL4 framework
The ITIL4 Monitor, Support and Fulfil course is designed to equip IT professionals with the knowledge and skills required to effectively monitor, support, and fulfil IT services in alignment with the ITIL4 framework. This course builds upon the foundational concepts of ITIL4 and focuses specifically on the activities involved in monitoring, supporting, and delivering high-quality IT services to meet organizational goals and stakeholder expectations.
Participants will explore the key principles and practices of ITIL4 in the context of monitoring, supporting, and fulfilling IT services. They will learn how to establish effective monitoring mechanisms to ensure service performance, availability, and capacity.
Participants will also gain insights into incident management, problem management, and service request management practices, enabling them to efficiently resolve issues and fulfil service requests through channels such as Service Desk.
By the end of this course, participants will possess a comprehensive understanding of ITIL4 principles and practices related to monitoring, supporting, and fulfilling IT services. The course also includes guidance to measure practice capability levels and understand factors that correlate with practice success.
On completion of this course, the following
learning outcomes will be achieved:
The target audience for this course and
qualification are:
Participants who successfully complete the course and pass the examination included in the course will be recognised as certified with ITIL®4 Specialist: Monitor, Support and Fulfil under the AXELOS certification scheme.
There are no pre-course reading materials required for this course. A good grasp of ITIL4 fundamental concepts including but not limited to the Four Dimensions of Service Management is advantageous.
PeopleCert’s Continuous Professional Development Programme
All participants with PeopleCert Global Best Practise certification can renew (within 3 years of their original certification dates) and keep your certification current through PeopleCert Continuous Development Programme.
Participants can attend a complimentary refresher if they wish
Should you have questions after the course, you may contact the trainer for assistance regarding course material
Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies thatleverages on technology and best practices to achieve organizational objectives.
Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organized and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities.
Clients can count on me – my word is my bond.
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