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Sapience’s Accredited Trainers have gone through a vetting process with DevOps Institute, and official material will be provided.
Site Reliability Engineering Foundation
Emulate Google's practices!
Utilize software and automation to address problems and manage production systems by taking over duties that are traditionally performed by operations teams.
In support of safe management in light of COVID19, classes may be run virtually.
Accredited by IBF
This course is accredited under IBF Standards Training Scheme.
- Up to 70% for training programmes commencing 1 January 2023 onwards.
- Terms and conditions apply. Please visit our IBF STS programme page for full details.
Supported by Skillsfuture Credits
SkillsFuture Credit can be used on top of existing government course subsidies to pay for a wide range of approved skills-related courses. Visit our SkillsFuture Credit page for more info.
Supported by UTAP
NTUC members can use the Union Training Assistance Programme (UTAP) to partially cover the cost of their training. Visit our UTAP page for more info.
Introduction
Course duration: 3 days, 9am – 5pm
Introduces a range of practices for improving service reliability through a mixture of automation, working methods and organizational realignment. Tailored for those focused on large-scale service availability.
The SRE (Site Reliability Engineering) Foundation℠ course is an introduction to the principles & practices that enable an organization to reliably and economically scale critical services. Introducing a site-reliability dimension requires organizational re-alignment, a new focus on engineering & automation, and the adoption of a range of new working paradigms.
The course highlights the evolution of SRE and its future direction, and equips participants with the practices, methods, and tools to engage people across the organization involved in reliability and stability evidenced through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as understanding, setting and tracking Service Level Objectives (SLO’s).
The course was developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organizations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.
This course positions learners to successfully complete the SRE Foundation certification exam.
This course may be eligible for PMI’s PDUs.
- SRE Principles & Practices
- What is Site Reliability Engineering?
- SRE & DevOps: What is the Difference?
- SRE Principles & Practices
- Service Level Objectives & Error Budgets
- Service Level Objectives (SLO’s)
- Error Budgets
- Error Budget Policies
- Reducing Toil
- What is Toil?
- Why is Toil Bad?
- Doing Something About Toil
- Monitoring & Service Level Indicators
- Service Level Indicators (SLI’s)
- Monitoring
- Observability
- SRE Tools & Automation
- Automation Defined
- Automation Focus
- Hierarchy of Automation Types
- Secure Automation
- Automation Tools
- Anti-Fragility & Learning from Failure
- Why Learn from Failure
- Benefits of Anti-Fragility
- Shifting the Organizational Balance
- Organizational Impact of SRE
- Why Organizations Embrace SRE
- Patterns for SRE Adoption
- On-Call Necessities
- Blameless Post-Mortems
- SRE & Scale
- SRE, Other Frameworks, Trends
- SRE & Other Frameworks
- The Future.
On completion of this course, the following learning outcomes achieved will include the practical understanding of:
- The history of SRE and its emergence at Google
- The inter-relationship of SRE with DevOps and other popular frameworks
- The underlying principles behind SRE
- Service Level Objectives (SLO’s), Error budgets and the associated policies
- Service Level Indicators (SLI’s) and the modern monitoring landscape
- Toil and its effect on an organization’s productivity
- Some practical steps that can help to eliminate toil
- Observability as something to indicate the health of a service
- SRE tools, automation techniques and the importance of security
- Anti-fragility, our approach to failure and failure testing
- The organizational impact that introducing SRE brings.
The target audience for this course are professionals including:
- Anyone starting or leading a move towards increased reliability
- Anyone interested in modern IT leadership and organizational change approaches
- Business Managers and Stakeholders
- Change Agents and Consultants
- DevOps Practitioners
- IT Directors, Managers and Team Leaders
- Product Owners and Scrum Masters
- Software and Site Reliablity Engineers
- System Integrators
- Tool Providers.
CERTIFICATION
Participants who successfully complete the course and pass the examination will be recognized as certified with Site Reliability Engineering Foundation (SREF) issued and governed by DevOps Institute. Delegates who do not attain a passing score for the examination would be awarded a course attendance certificate only.
EXAMINATION FORMAT
- 40 Multiple Choice
- 1 mark per correct answer
- 26 marks required to pass (out of 40
available) – 65% - Sixty minutes duration
- Web-based open-book exams.
The are no prerequisites to attending the Site Reliability Engineering course or sitting the certification examination. Familiarity with DevOps definitions and principles are advantageous.
25 Oct Wed
06 Nov Mon
Complimentary refresher
Participants can attend a complimentary refresher if they wish (1-year validity and subject to approval)
Post-training support
Should you have questions after the course, you may contact the trainer for assistance regarding course material
E-learning Portal Access
1 year access to our E-learning portal! Including: - e-books available for download - Sample exam - Randomised quiz formulated based on past examinations
Trainer profile
Feisal Ismail
Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies thatleverages on technology and best practices to achieve organizational objectives.
Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organized and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities.
Clients can count on me – my word is my bond.