By the end of this course, you will be able to:

• Apply SRE principles, terminology and the DevOps–SRE relationship to improve reliability.
• Use SLOs, SLIs and Error Budgets, and reduce toil, to set and monitor reliability targets.
• Identify automation opportunities across the service lifecycle.
• Apply anti-fragility and Chaos Engineering to learn from failure and build resilience.
• Evaluate how SRE roles and practices fit within the wider IT organization.

Topics covered:

• SRE Principles and Practices
• Service Level Objectives and Error Budgets
• Reducing Toil
• Monitoring and Service Level Indicators
• Tools and Automation
• Anti-fragility and Learning from Failure
• Organizational Impact of SRE
• SRE, Other Frameworks, the Future

By the end of this course, IT operations, infrastructure, DevOps, and engineering professionals will be able to:

LO1: Apply SRE principles, terminology, and the DevOps–SRE relationship to characterize how SRE improves operational reliability

LO2: Apply Service Level Objectives, Error Budgets, and Service Level Indicators, and evaluate opportunities to reduce toil, to set and monitor measurable reliability targets for a service

LO3: Apply SRE automation and tooling concepts to identify appropriate automation opportunities across the service lifecycle

LO4: Apply anti-fragility and Chaos Engineering concepts to design practices that help an organisation learn from failure and improve resilience

LO5: Apply organisational and industry-context knowledge of SRE to evaluate how SRE roles and practices fit within a broader IT organisation

Credentialed IT, audit, security, governance and risk professionals, such as IT risk managers, auditors, GRC managers and data protection officers, who need to manage AI risk.

Recommended Learner Profile:

• To qualify for AAIR, ISACA requires candidates to hold an active qualifying designation, such as CISA, CISM, CRISC, CGEIT, CDPSE, CISSP, CGRC or CIA (see ISACA’s full list of recognized designations), and to have proven experience in IT risk or advisory roles.
• Language and literacy proficiency level : Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5
• Required years of experience in relevant domain : Minimum of 1 year of working experience.

Delegates who successfully complete the course and pass the exam will be awarded the Site Reliability Engineering Foundation certification by PeopleCert (DevOps Institute).

About the examination (optional):

• Multiple Choice
• 40 questions
• 60 minutes duration
• Open book
• 65% required to pass
• Available in 6 languages

Assessment:

• Written Exam (60 minutes)
• Case Study Assessment (60 minutes)
• 2 hours in total

Certificate of Attendance:
Awarded to participants with at least 75% attendance who pass the assessment(s).

Pre-course reading:
None required. The PeopleCert Learning Resource Kit is a useful reference.

Funding Available:
This course is SkillsFuture-subsidised. Subsidy and SkillsFuture Credit eligibility are subject to individual eligibility criteria. Please contact us for the current funding status.

Participants are advised to assess the suitability of the programme and its relevance to participants’ business activities or job roles.