IT Service Management
The purpose of ITSM (IT Service Management) is to implement and manage quality IT Services that deliver value to the business. Businesses value is not static. It evolves and with it the ITSM Practice needs to evolve accordingly. Technology organisations fails the business if they fail to upkeep and optimize ITSM.
Developing and implementing an ITSM Practice is but the start of the journey. The practice needs to be up-kept and remain relevant and beneficial in support of achieving business objectives. Sapience will work with you to ensure that your ITSM practice does not stay still, remain relevant and adapt to changing business needs. We do this through a holistic review of your organizational capabilities.