In order to facilitate planning, to ensure the appropriate allocation of resources and the successful delivery of the course, please take note of the following policy.

Acceptance to Course

Confirmation of a place for the course is only upon the satisfaction of the following conditions:

(a) full and successful payment of course fees as well as any outstanding payment due and payable by the applicant to Sapience Consulting Pte Ltd (herein known as “Sapience”) and

(b) receipt of a confirmation email/letter to the applicant from Sapience

Once accepted into the course, participant’s attendance at the course will indicate their agreement to:

  • meet course pre-requisites (if any),
  • adhere to course schedules,
  • exhibit proper conduct to facilitate learning,
  • not engage in harassment, aggression or abuse,
  • ensure appropriate and responsible use of resources as well as the facilities where the course is conducted,
  • respect the copyright of the course and its associated materials, as well as attain the minimum course attendance and requirements, where applicable, for course completion and/or to be eligible for subsidies.
    (Note: In the event a participant does not fulfil the minimum course attendance or requirements, Sapience will reserve the right to recover the unfunded portion of the course fee from the participant (for self-funded participants) or the participant’s organization (for organization-funded participants)).
  • assist in the completion of any paperwork needed e.g. of feedback and claim forms, where applicable, for subsidies.

Transfer of Participation in Course

Should changes be needed to be made to replace participants, the applying organization will need to send a notice of transfer of participation to training@sapience-consulting.com soonest possible, at least 3 working days before the course commencement.

All participants will need to meet the eligibility criteria for the course, if any.

We regret to inform that requests for replacement received thereafter will not be considered.

Rights of Course Provider

In the event of a need for changes to the date, time and/or venue of the course, Sapience reserves the right to cancel, reschedule or make the necessary changes with due and reasonable notice given to participants. Every effort will be made to inform participants as soon as possible of any changes.

In the event the course is cancelled, Sapience will refund back the course fees paid in accordance with our refund policy.

In the event the course is rescheduled and the participant wishes to withdraw, Sapience will refund back the course fees paid in accordance with our refund policy.

Sapience also reserves the right to cancel applications if full payment is not received by the due date stated in the invoice.

Under no circumstances shall Sapience be liable for any direct or indirect consequential or special damages as a result of the class/application cancellation.

Sapience shall not be liable for damages of any kind resulting from errors or omissions in its course materials nor shall Sapience be liable for any damages resulting from the use of its course materials or other information conveyed at Sapience delivered courses.

Late Payment of Invoice

Interest shall accrue on any late payment at a rate of 1.5% per month calculated on a daily basis from the due date of the relevant payment until the date of payment.

Refunds

The refund policy will be as follows:

  • If notice of withdrawal by participant is received more than 2 weeks before the course commencement:
    • 100% of aggregate amount of fees paid
    • less any outstanding payment due and payable by the organization to Sapience
  • If notice of withdrawal by participant is received less than 2 weeks but more than 1 week before the course commencement:
    • 50% of aggregate amount of fees paid
    • less any outstanding payment due and payable by the organization to Sapience
  • If notice of withdrawal by participant is received less than 1 week before the course commencement:
    • 0% of aggregate amount of fees paid
  • If notice of course cancellation by Sapience is declared:
    • 100% of aggregate amount of fees paid
  • If notice of course postponement by Sapience is declared and participant issues a notice of withdrawal:
    • 100% of aggregate amount of fees paid

Refunds will be processed via the PayNow facility and at the end of the calendar month of the notice given.

In the event of a breach of the terms of the Acceptance to Course, Sapience reserves the right to remove any participant from its course without refund.

Indemnity

By participating in the learning event, the learner and the participant’s organization(s) agree to indemnify, defend, and hold harmless Sapience, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable legal fees and costs) arising from the participation in the learning event and the use of course materials.

Personal Data Protection Act (PDPA)

Please do note that there may be photography and/or videography during the courses conducted. Photos and audio-visual recordings may be used for internal reporting, audit and marketing purposes.

For more information, please review our Privacy Notice.

Updates To This Policy

In keeping with the smooth administration of courses, we may need to update, change or replace any part of this policy from time to time by posting updates and/or changes in our website.

Last Reviewed and Approved: 23 Dec 2022