The new version of ISO20000-1:2018 was released in September 2018. Interestingly, ITIL4 was also announced and launched in Feb 2019.
With the revision of the ISO20000-1 standard, we see the following
The new version of ISO20000-1:2018 was released in September 2018. Interestingly, ITIL4 was also announced and launched in Feb 2019.
With the revision of the ISO20000-1 standard, we see the following