Candidate Resource Center:

eBooks & Exam Registration

Your journey to certification starts here. Every PeopleCert exam voucher now includes the Official Digital Manual (eBook) to support your studies and professional growth.

The New Digital Ecosystem

Since 2022, PeopleCert has enhanced the candidate experience by bundling the Official eBook with every exam voucher (e.g., ITIL® 4, PRINCE2®). You no longer need to purchase these separately; they are automatically unlocked when you redeem your voucher from Sapience Consulting.

 

Key Benefits:

Lifetime Access

Your eBook remains in your PeopleCert account even after you pass your exam.

Fully Searchable

Use the interactive “Bookshelf” to highlight, take notes, and find key terms instantly.

Open Book Exams

For “Open Book” exams (like PRINCE2 Practitioner), you are permitted to use your eBook on a secondary device.

How to Access Your Materials and register for your exam

Follow these steps as soon as you receive your voucher code from Sapience. [ Source: PeopleCert Exam Registration Instructions ]

Step 1

Create or sign in to your account

If you already have a PeopleCert account, please sign in.
If not, click here to create a new account.

Upon account creation, you will receive a welcome to PeopleCert email.

Step 2

Redeem your voucher

Enter your PeopleCert voucher code in the relevant field box at the top of the Overview page. Redeeming your voucher gives you access to your e-book and official training materials.

You will need to confirm the language of your Exam and learning materials (where available) but you will not need to set a date for your exam until you’re ready to do so.

Step 3

Complete Your Profile

Fill in your personal details ensuring they match the ID document you will use on your exam day.

Add your mobile/cell phone number (including country code) for exam-day support if you experience any difficulties.

Note: Updates are locked after your first exam registration.

Step 4

Schedule your exam

Under the Exams section in Overview click on SELECT YOUR EXAM TIMESLOT for the exam you wish to book.

Open Scheduler to select proctor language and date and time.

You will receive an email confirming your exam registration and details.

Technical Readiness & FAQs

Ensure a smooth exam day by reviewing these critical requirements. [ Source: PeopleCert FAQs ]

  • System Compatibility: You must perform a "Compatibility Check" via ExamShield (or the Web-Based Driver) at least 24 hours before your exam.
  • ID Requirements: You will need a valid, government-issued photo ID (Passport, Driving License, or National ID) with your name in English characters.
  • Exam Room: You must be in a quiet, private room with a clean desk. No other people or pets are allowed in the room during the session.
  • Rescheduling: * 48+ hours before: Free of charge. * Under 48 hours: A rescheduling fee will apply.
  • Take2 Option: If you purchased the "Take2" re-sit option, it will be visible in your profile. If you didn't, you can usually add it through the PeopleCert portal before you take your first attempt.

Need Assistance?

If you have questions regarding your voucher delivery, submit your enquiry here.
For technical issues with the ExamShield software or eBook access, PeopleCert Help & Support is available 24/7 via Live Chat.