The ITIL® Product (Version 5) course provides practical guidance on how to design, develop, deliver and manage digital products across their entire lifecycle. It equips professionals with the knowledge and skills to integrate product thinking with service management, enabling organisations to innovate and co-create value in a fast-evolving digital landscape. 

Building on the ITIL framework, this course introduces a unified approach to product and service management, aligning people, processes and technology to deliver measurable business outcomes. Participants will gain a clear understanding of how digital products are conceptualised, designed, built, transitioned, operated and continually improved to meet customer and organisational needs. 

The course emphasises end-to-end lifecycle management, focusing on value streams, product-centric operating models and the integration of modern practices such as Agile, DevOps and AI-enabled delivery. It also highlights how organisations can break down silos, enhance collaboration and create high-impact digital products that drive innovation and business success. 

By the end of the course, participants will understand how to manage product lifecycles effectively, align product strategies with business goals, and ensure continuous value delivery in complex digital environments.

Upon completion of this course, you will be able to:

• Understand the key concepts of digital products and services and how they create value
• Describe the characteristics of successful digital products and product-driven organisations
• Explain the ITIL Product and Service Lifecycle and its management activities:
  • Discover
  • Design
  • Acquire
  • Build
  • Transition
  • Operate
  • Deliver
  • Support
• Understand how value chain activities support end-to-end product lifecycle management
• Apply practical approaches to managing each stage of the product lifecycle
• Identify key success factors, metrics and outputs across lifecycle activities
• Understand how to align product initiatives with business strategy and value streams
• Describe how organisations structure teams and operating models for product success
• Understand how AI, automation and modern technologies support product management
• Explain how ITIL integrates with Agile, DevOps and project management approaches
• Apply ITIL principles to improve collaboration, reduce silos and enhance delivery outcomes

By completing this course, you will:

• Gain the ability to manage digital products end-to-end, from concept to value realisation.
• Develop a strong product-led mindset aligned with business strategy and customer value.
• Improve collaboration across teams by integrating product and service management practices.
• Enhance your ability to deliver high-impact, scalable and sustainable digital products.
• Reduce organisational silos and enable more agile, efficient ways of working.
• Strengthen decision-making using value streams, metrics and lifecycle insights.
• Apply modern practices such as Agile, DevOps and AI to product development and delivery.
• Position yourself to drive innovation and digital transformation within your organisation.

Candidates who attend the course will be eligible to sit the ITIL® Product (Version 5) certification examination.

Prerequisite:

• Candidates must hold either the ITIL® 4 Foundation certification or the ITIL® (Version 5) Foundation certification before taking the ITIL® Product (Version 5) examination. 

About the examination:

• Exam duration: 90 minutes
• Exam format: 40 questions, multiple-choice, open book
• Question types: Standard MCQs, list-based and scenario-based questions
• Delivery: Online, web-proctored

Successful participants will be awarded the ITIL® Product (Version 5) certification.

Letter of Attendance from Sapience Consulting:
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Letter of Attendance from Sapience Consulting.