ITIL Strategy (Version 5)

The ITIL® Strategy (Version 5) course provides practical guidance on developing, implementing and continuously refining strategies that align technology investments with business objectives. It equips professionals with the knowledge and confidence to make strategic decisions that deliver measurable value while navigating today’s volatile, uncertain, complex and ambiguous (VUCA) environments. 

Building on the ITIL framework, this course introduces a structured approach to strategy management, enabling organisations to align vision, purpose and values with digital transformation initiatives. Participants will learn how to integrate business and IT strategies, ensuring that products and services contribute directly to organisational success and long-term sustainability. 

The course explores the ITIL Strategy Management Model, covering both strategy development and strategy implementation cycles. It also addresses how organisations can build critical strategic capabilities such as leadership, innovation, communication and governance, while incorporating modern approaches including Agile, DevOps and AI-enabled decision-making.

By the end of the course, participants will understand how to design and execute strategies that are resilient, adaptive and aligned with evolving business needs, enabling organisations to achieve sustained value creation.

Upon completion of this course, you will be able to:

• Understand key ITIL concepts, including the ITIL Value System and Four Dimensions of Service Management
• Explain the key principles of strategy, digital strategy and digital transformation
• Understand how strategy operates in VUCA (volatile, uncertain, complex and ambiguous) environments
• Describe how business models and operating models support strategic objectives
• Understand strategic considerations across the ITIL Four Dimensions:
  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
• Explain the ITIL Strategy Management Model and its two cycles:
  • Strategy Development (observe, orient, decide, plan)
  • Strategy Implementation (plan, execute, synthesise, reflect)
• Apply structured approaches to developing and implementing strategy
• Understand how to align strategic objectives with initiatives and execution plans
• Identify and apply key strategic capabilities, including:
  • Leadership
  • Communication
  • Innovation
  • Risk management
  • Portfolio management
  • Organisational change management
• Understand how AI, automation and digital technologies influence strategy
• Explain how ITIL integrates with Agile, DevOps and project management frameworks
• Apply ITIL principles to support continuous strategy improvement and value realisation 

By completing this course, you will:

• Gain the ability to align technology investments with business strategy and outcomes.
• Develop confidence in making strategic decisions in complex and fast-changing environments.
• Strengthen your ability to design and implement sustainable, value-driven strategies.
• Improve organisational performance by aligning strategy with execution and operations.
• Enhance governance, communication and leadership in strategic initiatives.
• Build the capability to adapt strategies in response to market, technological and organisational changes.
• Improve collaboration across stakeholders to achieve strategic objectives.
• Leverage innovation, AI and modern practices to support strategic transformation.
• Position yourself to lead strategy development and execution within your organisation.

Candidates who attend the course will be eligible to sit the ITIL® Strategy (Version 5) certification examination.

Prerequisite:

• Candidates must hold either the ITIL® 4 Foundation certification or the ITIL® (Version 5) Foundation certification before taking the ITIL® Strategy (Version 5) examination. 

About the examination:

• Exam duration: 90 minutes
• Exam format: 40 questions, multiple-choice, open book
• Question types: Standard MCQs, list-based and scenario-based questions
• Delivery: Online, web-proctored

Successful participants will be awarded the ITIL® Strategy (Version 5) certification

Letter of Attendance from Sapience Consulting:
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Letter of Attendance from Sapience Consulting.