Some classes may run in a hybrid format, and you can choose to attend in person or online. In-person places are limited by the size of the training venue and are given on a first-come, first-served basis.

For online classes, we’ll send you the virtual classroom details one week before the course starts. Online classes are conducted on Zoom or Microsoft Teams.

If you’re attending in person:

• Attendance is taken twice a day.
• If you’re feeling unwell, please let us know. If your class is also running online, you’re welcome to join virtually instead.

If you’re attending online and claiming IBF funding:

• Attendance is taken twice a day.
• Your camera must be on for the whole session.
• The whole session is recorded for audit and compliance purposes.

1. Sapience may change the date, time or trainer due to factors beyond its control.
2. Sapience isn’t responsible for any loss or damage caused by a change, postponement or cancellation of a course.
3. We don’t refund cancellations if the participant is unable to attend, but you’re welcome to send a substitute at no extra charge. Invoices are payable in full within 30 days of the invoice date.
4. Singapore Citizens and PRs who drop out partway through the course, don’t attend the full course or don’t pass the course assessment (if any) won’t be eligible for the IBF course fee subsidy.

1. Sapience may change the date, time or trainer due to factors beyond its control.
2. Sapience isn’t responsible for any loss or damage caused by a change, postponement or cancellation of a course.
3. We don’t refund cancellations if you’re unable to attend. Invoices are payable in full before the course starts. You may reschedule to another run of the same course, or to a different course of lower value, by emailing [email protected] before your course confirmation is sent. No changes can be made once the course is confirmed.
4. Singapore Citizens and PRs who drop out partway through the course, don’t attend the full course or don’t pass the course assessment won’t be eligible for the IBF course fee subsidy.

To qualify for IBF-STS funding, you must successfully complete the IBF-accredited course. This includes meeting the attendance requirement and passing the assessment.

Source: IBF, Funding Support FAQ

The in-course assessment takes place at the end of the IBF-STS accredited course. You must pass it to qualify for IBF funding.

If you don’t pass on your first attempt, you’ll be offered a second attempt straight after the results are released, at no cost.

If you choose to take the second attempt at a later date instead, an administrative fee of S$100 applies.

An administrative fee of S$100 also applies to each third and later attempt. Each participant may make up to 5 attempts.

To request a review of your assessment results, email [email protected].

An administrative fee of S$100 applies to each appeal review. It’s refunded if your appeal is successful.

Appeals are reviewed within 14 business days, and we’ll send you an official reply by email.

IBF-STS subsidies are given on the condition that you:

1. complete the course and meet the attendance requirements, and
2. pass the in-course assessment at the end of the course.

If you don’t meet either or both conditions, you’ll need to pay Sapience Consulting the full course fee shown on the invoice.