Envision and form IT and Business strategies

Develop and create digital strategies and goals for your organisation

Funding Available

IBF Funding

Terms and conditions apply. Please visit our IBF STS programme page for full details.

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SkillsFuture Credit

Terms and conditions apply. Please visit our SkillsFuture Credit page for full details.

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Supported by UTAP

NTUC members can use the Union Training Assistance Programme (UTAP) to partially cover the cost of their training. Visit our UTAP page for more info.

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"Took the ITIL DITS course here. The curriculum is well structured and relevant. Materials provided are easy to understand and thorough."

"Good learning center, very informative"

"Courses conducted were well structured and trainer was very engaging.
Highly recommended!"

ITIL4 Digital & IT Strategy Preparatory Course

IBF Funding Course ID: TGS-2023022199

Course duration: 4 days, 9am – 5pm

An instructor-led training targeted for organisational leaders who are preparing the organisation for a digital future, developing a pan organisation digital strategy, responding to digital disruption and enabling a sustainable modern business.

Synopsis

We are in a time of exciting change full of opportunity. Digital services are helping organisations to compete in the modern digital economy. This new digital era, known as the ‘Fourth Industrial Revolution’ which is characterised by the unavoidable interaction between humans, digital technologies and physical assets, has created an increasingly fast-paced and complex environment, requiring organisations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed. The Digital and IT Strategy course adds a new perspective to the ITIL 4 guidance and elevates the discussion to an organisational strategy level. The course enables IT and digital leaders to influence and drive strategic business decisions through creating an appropriate digital strategy aligned to the wider business goals, understanding how business and IT leaders respond to digital disruption and exploiting the ITIL 4 framework to support organisations on their challenging digital transformation journey. The course will cover how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges in the age of volatility, uncertainty, complexity and ambiguity (VUCA).

Outlines

ITIL Guiding Principles and DITS Decision
- Relate the ITIL guiding principles to all aspects of Digital and IT Strategy

Concepts for Digital Strategy

- Digital Technology
- Digital Business
- Digital Organisation
- Digitisation
- Digital Transformation
- Business strategy and business models Digital and IT Strategy
- DITS and the components of the ITIL Service Value System

Factors affecting DITS
- PESTLE external analysis
- Four Dimensions of Service Management internal analysis
Viability during digital disruption
- Agility, resilience, lean, continuous and value co-creation
- Analysing VUCA factors for DITS
- Three Levels of digital disruption
- Factors influencing an organisation’s market/industry positioning
- Tools to determine appropriate digital organisation market positioning
Strategic approaches for market relevance and operational excellence
- Customer journeys
- Omni-channel delivery and support
- Context-sensitive delivery and support
- Customer analytics
- Customer feedback and 360º approaches
- Achieving operational excellence in the four dimensions
- Financial policies in DITS
- Portfolio optimisation
- Funding approaches for projects, products and service
Strategic approaches for market relevance and operational excellence (ctd)
- Balancing the cost of innovation and operation
- Charging models
Risk and Opportunities in DITS
- Risk management in a digital organisation
- Identifying and assessing risk
- Risk posture and balancing risks
- Innovation elements and techniques
- Develop an innovation culture
Advocating a Digital and IT Strategy
- Digital readiness assessment
- Define and communicate a vision and strategy
- Business cases to advocate DITS
Implementing a Digital and IT Strategy
- Operating models for digital organisations
- Strategy coordination and implementation
- Approaches to Parallel Operating Models
- Assessing the success of DITS
- Activities of a digital transformation programme

Objectives

On completion of this course, the following learning outcomes will be achieved:

- Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy (DITS) decisions
- Leverage digital strategy to respond to digital disruption
- Understand relationships between DITS with the Service Value System to create value
- Use DITS to remain viable in environments disrupted by digital disruption, achieve market relevance and operational excellence
- Identify and risks and opportunities in DITS
- Define, advocate and implement Digital & IT Strategy

Audiences

The target audience for this course and qualification are:

Individuals at the IT management level or ITSM leaders, business heads, aspiring C-suite professionals and other senior business leaders across the organisation who help: • Craft a digital vision • Develop a cross-organisation digital strategy • Strategically manage risk • Drive organisational change • Survive and thrive in a VUCA environment
Individuals who seek the ITIL Strategic Leader designation

Certification & Exam Info

Participants who successfully complete the course and pass the examination included in the course will be recognised as certified with ITIL®4 Leader: Digital and IT Strategy under the AXELOS certification scheme.
EXAMINATION FORMAT

30 Multiple Choice Questions
21 marks required to pass (out of 30 available) – 70%
60 minutes duration
Closed-book

Pre-requisites

Candidates must already have either: • A certificate in ITIL4 Foundation OR • ITIL4 Managing Professional Transition Module AND • Demonstrate a minimum of three years of managerial experience There are no pre-course reading materials required for this course.

CPD and Expiry of ITIL Certifications

PeopleCert’s Continuous Professional Development Programme

All participants with PeopleCert Global Best Practise certification can renew (within 3 years of their original certification dates) and keep your certification current through PeopleCert Continuous Development Programme.

Find Out More

Physical and Virtual Sessions Are Available. See our complete SCHEDULE

14 Apr Mon

ITIL®4 Leader: Digital & IT Strategy

April 14 - April 17

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28 Jul Mon

ITIL®4 Leader: Digital & IT Strategy

July 28 - July 31

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21 Oct Tue

ITIL®4 Leader: Digital & IT Strategy

October 21 - October 24

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ITIL 4 Master: The Pinnacle of ITIL Achievement

Embark on your ITIL Master Certification journey with Sapience, our expert trainers will guide you through the entire ITIL 4 framework, equipping you with the skills to achieve this prestigious designation. The ITIL 4 Master designation offers a wealth of benefits, including career advancement, proven expertise, differentiation, and leadership recognition. Ready to embark on this rewarding journey? Contact us to learn more about our ITIL 4 Master preparation programmes.

Why Us?

Complimentary refresher

Participants can attend a complimentary refresher if they wish(1-year validity and subject to approval)

Post-training support

Should you have questions after the course, you may contact the trainer for assistance regarding course material

E-learning Portal Access

1 year access to our E-learning portal. Including: - E-books available for download - Official sample exam - Randomised quiz formulated by Sapience Trainers based on past examinations