ITIL®4 Specialist: Plan, Implement and Control

The ITIL4 Plan, Implement and Control course is designed to equip IT professionals with the knowledge and skills required to effectively plan, implement and control IT services in alignment with the ITIL4 framework. This course builds upon the foundational concepts of ITIL4 and aims to establish good cross-practice collaboration and effective service value streams in support of business objectives.

Participants will explore the key principles and practices of ITIL4 in the context of planning, impIementing and controlling IT services. Participants will gain deeper insights into change enablement, service configuration management, IT asset management, release management and deployment management practices with best practice guidance (centred around the four dimensions of service management) at both strategic, tactical and operational levels to maximise value from the ITIL4 practices.

By the end of this course, participants will possess a comprehensive understanding of ITIL4 principles and practices related to planning, implementing and controlling IT services. The course also includes guidance to measure practice capability levels and understand factors that correlate with practice success.

• IT Asset Management Practice
  ○The key concepts of the practice.
  ○The processes of the practice.
  ○The roles and competences of the practice.
  ○How information and technology support and enable the practice.
  ○The role of partners and suppliers in the practice.
  ○How the ITIL® capability model can be used to develop the practice.
  ○The recommendations for the practice success.
  
• Change Enablement Practice
  ○The key concepts of the practice.
  ○The processes of the practice.
  ○The roles and competences of the practice.
  ○How information and technology support and enable the practice.
  ○The role of partners and suppliers in the practice.
  ○How the ITIL® capability model can be used to develop the practice.
  ○The recommendations for the practice success.
• Deployment Management Practice
  ○The key concepts of the practice.
  ○The processes of the practice.
  ○The roles and competences of the practice.
  ○How information and technology support and enable the practice.
  ○The role of partners and suppliers in the practice.
  ○How the ITIL® capability model can be used to develop the practice.
  ○The recommendations for the practice success.
• Service Configuration Management Practice
  ○The key concepts of the practice.
  ○The processes of the practice.
  ○The roles and competences of the practice.
  ○How information and technology support and enable the practice.
  ○The role of partners and suppliers in the practice.
  ○How the ITIL® capability model can be used to develop the practice.
  ○The recommendations for the practice success.
  
• Release Management Practice
  ○The key concepts of the practice.
  ○The processes of the practice.
  ○The roles and competences of the practice.
  ○How information and technology support and enable the practice.
  ○The role of partners and suppliers in the practice.
  ○How the ITIL® capability model can be used to develop the practice.
  ○The recommendations for the practice success.
• Plan, Implement and Control
  ○ Understand the processes and value streams of the Plan, Implement & Control practices.
  ○ How information and technology support and enable the practices.
  ○ Recommendations for the Plan, Implement & Control practices success.
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By completing this course, the following Learning Outcomes (LO) will be achieved:

• LO1: Identify associated costs and resources for IT assets to implement basic, small scale changes.
• LO2: Identify associated costs and resources for service configuration items to implement basic, small scale changes.
• LO3: Analyse the impact of deployment changes on business processes using key performance metrics.
• LO4: Analyse the impact of changes to employees and stakeholders and produce communication materials to update affected employees and stakeholders.
• LO5: Apply change control procedures to authorised changes in the regular work processes, using change enablement.
• LO6: Analyse changes and transitions in change enablement and propose finetuning suggestions for business processes or operations.

• Language and literacy proficiency level : Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5
• Required years of experience in relevant domain : Minimum of 1 year of working experience.

Candidates who attend the course will be better positioned to successfully complete the ITIL4 Specialist: Plan, Implement and Control certification examination. The ITIL4 Foundation certification is a prerequisite to sitting this examination.

About the examination:

• Exam duration: 90 minutes to complete the exam.
• Exam format: 60 questions, multiple choice, proctored, closed-book.
• Passing score: 39 marks required to pass (out of 60 available) – 65%.
• ITIL4 Foundation certification is a pre-requisite to sit the examination.

All exams will be conducted online. The exams are web-proctored by PeopleCert and are available 24/7. Successful participants earn the ITIL4 Specialist: Plan, Implement and Control certification.

Letter of Attendance from Sapience Consulting:
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Letter of Attendance from Sapience Consulting.

The following information are relevant for candidates who are seeking SSG-funding support for the course:

• Assessments
  Candidates must pass all prescribed tests/assessments and attain 100% competency to be eligible for funding support.
  ○ Mode of Assessment: Written Assessment, Case Study Assessment.
• Statement of Attainment (SOA) from SkillsFuture Singapore:
  After passing the assessment(s), you’ll receive a SkillsFuture Singapore Statement of Attainment (SOA) certifying that you have achieved the following Competency Standard(s):
  ○ ICT-SNA-3006-1.1 – Change Management-3.