ITIL Foundation Bridge

The ITIL® Foundation Bridge (Version 5) course is designed for ITIL 4 certified professionals who want a fast, focused pathway to transition to ITIL Foundation (Version 5). It provides a concise yet comprehensive overview of the key enhancements, new concepts and updated practices introduced in the latest version of the ITIL framework. 

Rather than revisiting existing ITIL 4 knowledge, this course focuses exclusively on what has changed, enabling participants to efficiently update their understanding and remain relevant in a rapidly evolving digital and AI-driven environment. It introduces updated concepts in digital product and service management, including how value is co-created through modern operating models and lifecycle practices. 

The course also highlights how ITIL has evolved to support emerging technologies such as automation, artificial intelligence and data-driven decision-making, while maintaining its core principles of value creation and continual improvement. Participants will gain clarity on the updated ITIL Value System, lifecycle model and value streams, ensuring they can confidently apply ITIL Version 5 in real-world scenarios.

By the end of the course, participants will have a clear understanding of the differences between ITIL 4 and ITIL (Version 5), enabling them to adopt updated practices quickly and effectively within their organisations.

Upon completion of this course, you will be able to:

• Understand the key differences between ITIL 4 and ITIL (Version 5)
• Describe updated concepts in digital product and service management
• Understand the ITIL Product and Service Lifecycle and its key activities:
  • Discover
  • Design
  • Acquire
  • Build
  • Transition
  • Operate
  • Deliver
  • Support
• Explain how value is co-created through products and services
• Understand the ITIL Value System and its key components:
  • Guiding principles
  • Governance
  • Value chain
  • Management practices
  • Continual improvement
• Understand the ITIL Four Dimensions of Service Management and their strategic importance
• Describe value streams and how they support value delivery
• Understand how ITIL integrates with Agile, DevOps and modern practices
• Identify how AI, automation and digital technologies enhance service management
• Apply updated ITIL concepts to improve performance, collaboration and outcomes

By completing this course, you will:

• Quickly update your ITIL knowledge without relearning existing ITIL 4 content
• Stay current with the latest ITIL framework and industry best practices
• Gain a clear understanding of new concepts in digital product and service management
• Improve your ability to apply ITIL in modern, digital and AI-enabled environments
• Enhance collaboration across teams using a common, updated language and framework
• Strengthen your capability to deliver value through improved products and services
• Increase confidence in applying updated ITIL practices within your organisation
• Prepare effectively for progression to higher-level ITIL (Version 5) certifications
• Support organisational transition to ITIL (Version 5) in a structured and efficient manner

Candidates who attend the course will be eligible to sit the ITIL® Foundation Bridge (Version 5) certification examination.

Prerequisite:

• Candidates must hold an ITIL 4 certification (excluding certain specialist modules) before taking the ITIL® Foundation Bridge (Version 5) examination. 

About the examination:

• Exam duration: 30 minutes
• Exam format: 20 questions, multiple-choice, closed book
• Pass mark: 65% (13 out of 20 questions)
• Focus: Assessment of ITIL (Version 5) updates and enhancements only

All exams will be conducted online. The exams are web-proctored by PeopleCert and are available 24/7. Successful participants will be awarded the ITIL® Foundation (Version 5) certification.

Letter of Attendance from Sapience Consulting:
Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Letter of Attendance from Sapience Consulting.