Introduction
The importance of delivering high quality customer service in today’s support environment means that the responsibilities of IT support analysts are many and, as a result, a diverse skill-set is required to meet the constantly evolving and increasing challenging demands placed on them.
Based on the Service Desk Institute's (SDI) regularly updated Professional Standards - SDI certifications provide a structured IT service and support career path and progression route to Service Desk professionals
Course Duration : 3 Days Instructor Led Classroom Training
Related Courses
There are no upcoming events at this time