Introduction

The importance of delivering high quality customer service in today’s support environment means that the responsibilities of IT support analysts are many and, as a result, a diverse skill-set is required to meet the constantly evolving and increasing challenging demands placed on them.

Based on the Service Desk Institute's (SDI) regularly updated Professional Standards - SDI certifications provide a structured IT service and support career path and progression route to Service Desk professionals

Course Duration : 3 Days Instructor Led Classroom Training

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