Gain the skills and knowledge needed to navigate the digital service economy

Distinguish yourself within a competitive environment. 

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Our recent hybrid class! In support of safe management in light of COVID19, classes may be run virtually.


Course duration: 5 days, 9am – 5pm

An instructor-led classroom training relevant for ITIL Experts or aspiring ITIL Experts who wish to pursue the ITIL Managing Professional (MP) designation. The course provides a rounded perspective of the critical learning points and knowledge areas related to ITIL4’s Service Value System and components.

Extensive research has consistently shown that ITIL is fundamental to businesses, enables transformation and helps organizations realise value. Many organisations invest heavily in adopting and adapting ITIL into their business practices and upskilling their workforce with ITIL qualifications.

ITIL4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.

The ITIL4 Managing Professional (MP) Transition course and bridging examination will enable the senior ITSM practitioner who have already attained or one step away from attaining the ITIL Expert designation to attain the MP designation. It maps the ITIL v3 Service Lifecycle with ITIL4’s Service Value System and explores key concepts and practices within ITIL4.

This course may be eligible for PMI’s PDUs.

  • Differences in IT Service Management Models
    • ITILV3 with 5 Service Lifecycle Stages, 26 Processes and 4 Functions
    • ITIL4 with the Service Value System supported by 34 Practices
  • Components of Service Value System
    • Service Value Chain
    • ITIL Guiding Principles
    • Dimensions of Service Management
    • Governance
    • Continual Improvement
    • Practices
  • Selected concepts and discussion points from:
    • Create, Deliver and Support
    • Drive Stakeholder Value
    • High Velocity IT
    • Direct, Plan Improve

On completion of this course, the following learning outcomes will be achieved:

  • Understand and map differences between ITILV3 and ITIL4 models
  • Understand the Service Value System and it’s constituent components
  • Learn key concepts associated with ITIL4
  • Practice exams and guided examination preparation
  • Advise, guidance and perspectives from experienced educators and consultants

The target audience for this course and qualification are:

  • Individuals at the management level or IT Service Management leaders and practitioners who have met the certification prerequisites and seek to learn, understand and apply ITIL4
  • Individuals who seek the ITIL Managing Professional designation through this bridging programme.

Participants of the course who successfully pass the certification examination will be recognized as certified with ITIL Managing Professional (MP) designation.


  • 40 Multiple Choice Questions
  • 1 mark per correct answer
  • 28 marks required to pass (out of
    40 available) – 70%
  • 90 minutes duration
  • Closed-book

To be eligible to take the module candidates should hold:

  • ITIL Expert (v3) certificate or
  • A minimum of 17 credits from the Foundation & Intermediate/Practitioner/Manager modules from previous versions or
  • ITIL4 Foundation and 15 credits from the ITIL V3 credit scheme

Complimentary refresher

Participants can attend a complimentary refresher if they wish (1-year validity and subject to approval)

Post-training support

Should you have questions after the course, you may contact the trainer for assistance regarding course material

Trainer profile

Feisal Ismail

Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies thatleverages on technology and best practices to achieve organizational objectives.

Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organized and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities.

Clients can count on me – my word is my bond.

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