Let us prepare your ITSMS for a smooth transition to meeting the requirements of the ISO 20000-1:2018 standard and to build the organizational competencies for the journey forward.

Key Benefits
What is Included
Key Benefits
  • Understand the requirements, rationale and logic of new standard
  • Understand the transition process to the new standard
  • Understand transition timeline and Identify
  • Identify possible opportunities for improvement
  • Achieve ISO 20000-1:2018 compliance readiness
What is Included

A review of your existing IT Service Management System (ITSMS) to identify gaps to meeting the compliance requirements of the ISO 20000-1:2018 Standard. This will be supported by our team of experienced consultants who will walk the transition journey with you and your team. We will support you and your organization with the following

  • Understanding the standard and the requirements
  • ISO 20000-1:2018 –explanation of changes
  • Explanation of changes compared to the ISO 20000:2011
  • Migration process guide: a road-map and guidance on the transition process
  • Risk Assessment (Facilitated Workshop)
  • High Level Structure, leadership and context of the organization (Facilitated Workshop)
  • Transition courses (Instructor Led Classroom Training)
  • Certification Body Onsite Audit Support