ISO20000:2018 Implementation DataSheet
ISO20000:2018 is the latest incarnation of the international standard for IT service management, and offers organisational certification. It draws strongly on ITIL ® and includes various aspects important for the modern IT organization which includes managing suppliers, outsourcing as well as the management of skillset and competencies of the support functions. The standard helps organisations deliver managed services, measures service levels and assesses their performance with a focus on continuous improvement.
Implementing an IT SMS (Service Management System) allows an organization to obtain assurance that quality IT Services are being delivered in support of business objectives. Obtaining the ISO/IEC 20000 certification is the indisputable demonstration of compliance against the standard.
Implementing an IT Service Management System involve defining the right policies, designing nimble but meaningful processes, delivering the desired outcomes of services consistently and improving the organization continually.
Our experienced consultants will walk the ISO/IEC 20000 Implementation journey with you and equip your organization with the competencies needed for meeting compliance requirements and beyond.