Apollo13– An ITSM Case Experience

The ‘Apollo 13 – an ITSM case experience™’ simulation game is an intense, one-day training in which ITSM concepts and processes are experienced through the use of an interactive game.

In this training, real life situations taken from the ill-fated Apollo 13 mission are simulated. You will work as a team playing the roles of the Mission Control Center in Houston.

Your Mission: Bring the crippled spacecraft and its crew safely home.

YOU will LEARN and EXPERIENCE all the benefits of the ITSM best practice solutions including

  • Using People, Processes, Product and Partners to extract maximum Performance from your investments.
  • Increase Customer and Service Focus
  • Get more out your ITSM/ITIL® training
  • Learn how to improve Processes to realize demonstrated value and reduce business risk

ITIL®/ITSM – Apollo 13: An ITSM Case Experience™

 Download Apollo13 Brochure